Customer Service

Every once in a while we are given the privilege of being served by what I like to call a customer service superstar. They are the people who consistently offer an excellent experience for their customers. We will never know when we will be given the honor of being served by one of these rare gems. It doesn’t matter where we may be as they are dispersed throughout the marketplace. We will also know that we have been served by them as we walk away being pleasantly surprised by the great experience.

Each one of us is continually given the role of being the customer throughout our lives. We become acquainted with playing the customer and having others wait on us. No matter where we are at, we are always taking on the role of being the customer and having others serve us. Think about this past week and I am sure that we will discover just how many times that we have been the customer.

There was something distinctively different and attractive in the way that Sara Smith treated others. As an employee, she was a shining example for other co-workers simply because of her friendly personality. People tended to gravitate toward her. This was especially true in her relationships with the many loyal customers that she had won over the years.

1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.

There are many pros and cons of serving alcohol at a restaurant. If you own such a business then you need to evaluate each of them. It can be a profitable aspect of your business on one hand. On the other though it can be time consuming and frustrating with all of the laws you need to follow.

Many restaurants that offer both lunch and dinner want to create a nicer atmosphere for the dinner crowd. It is common to offer a wider menu selection as well as to charge more for meals in the evening time. You want your guests to feel that coming in for dinner is worth it. That means you need to make some changes that are effective yet affordable. You also want them to be something that can be done quickly.

Work-at-home opportunity provides an employment for many folks today, and for some parents it’s the only option. The most perfect jobs for these parents would probably be one of the many part time jobs that are available. Along with this many people make extra income besides their regular job. There are lots of ways where you can find the best opportunity; the only thing is you must have some idea about it.

Retention is tough enough with your employees, but it can be even tougher with your customers. Luring them in the door with special offers and ridiculously low prices might bring them in the first time, but continuing that trend can take a chunk out of your bottom line profits. You will need to have a [...]

Customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment–this is a given. We also know first call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%.
However, this means that 14% of your customers are contacting you more than [...]

Frustrated sales clerk: “I am unable to sell our products because our prices are higher than the competition.
Successful Sales Professional: Stop selling products and start selling VALUE”
Unless you have a completely unique product to sell chances are you are selling the same products as your competition.
OH, your product may be made better, may [...]